Dear Mr. Man:

If you come in and expect me to wait on you when you're talking on your cell phone in a foreign language (for the record, I have no problem with the foreign language part, just the cell phone part), you can expect slower (and somewhat annoyed) service. If you pay no attention to me when I'm standing in front of you, patiently waiting on you to finish your phone call so I can ask you a question, you can expect that I'm going to be annoyed. If, after all that, you ask me about taking a competitor coupon that's expired, you're going to get a no. Do we take competitor coupons? Yes. Do we take them when they're expired? Nope. Not a chance. It doesn't matter that you ask me 3 times to ask the manager. It's against company policy. Period. No matter how many times you ask me if I'll take it, no matter how many excuses you give me for not coming yesterday before it expired, the answer is no. The other company wouldn't take their own expired coupon; why do you expect me to?