Customer Service

I think I'm going to write a book. No, seriously. I could totally write a book about my experiences as a retail pharmacist, even if my only audience was those pharmacists and techs inside the profession who want to hear SOMEBODY say truth they understand.

Yesterday, I was approached by a man to help him find something with which he could cover a place on his face "in case he went to a party." Ummm, it's not my fault you got hit with a tennis racket and are so vain that you couldn't bear to tell people what happened." Yeah. I didn't say that. I will in my book. That took the cake in my 15 years of doing this as the worst, most ridiculous request from a customer EVER. And I've had people lift up their shirts to ask me if their scar was healing okay. I have identified head lice. Many times. I identified ringworm only yesterday (first of all, the patient had already identified it and was looking for clarification, and second of all, that was an easy recommendation). What I don't understand is that why when something is NOT a medical condition or emergency, you ask ME to help you deal with it. I can tell you if your scar looks bad but I can't tell you if you're on the right road to healing. I can tell you your tennis racket place looks okay but I can't tell you that you're vain. Please, people. Keep my job relegated to behind the counter.